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CANCELLATION, RETURN, AND REFUND POLICY

This cancellation, return, and refund policy (“Policy”), together with the Terms of Use sets out the terms and conditions for cancellation, return, and refund of products listed and sold on www.jainshopee.in and it’s mobile and tablet applications (“Jain Shopee”). The products listed and sold on Jain Shopee shall be referred to herein as “Products”.

1. APPLICABILITY OF POLICY

By using JainShopee and/or initiating a request for the purchase of Product(s) on the JainShopee, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on JainShopee. Please note that we may from time to time change the terms of the Policy that govern your terms of cancellation, return or refund of an order for a Product bought on JainShopee. Every time you wish to use JainShopee, please check the Policy to ensure you understand the terms and conditions that apply at that time.

2. TERMS OF CANCELLATION

(a) You can cancel the order before the dispatch of the Product. The order cannot be cancelled once the dispatch has been initiated.

(b) The request for cancellation of the order can be made by cancelling the order from the ‘My Orders’ section

(c) On the receipt of the order cancellation request, your order will be cancelled with immediate effect, the refund will be initiated within 24 hours of confirmation of cancellation and 3% of the transaction fee would be deducted.

3. TERMS OF RETURN AND REFUND

  1. Products that are delivered can be returned for refund/replacement only in case of a defective, wrong, or stale product withing 4-5 days of delivery.

  2. Customers are kindly requested to return the product in the original packing and with the original quantity, as much as possible.

  3. You may initiate the return by clicking on the ‘return’ tab in the Order history and selecting the reason for return from the dropdown menu. The ‘return’ tab shall be available only during the duration of the return window. In case of any complaint or concern that may arise after the closure of the return window, there will be no returns possible.

  4. If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on the JainShopee. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages, or non-compliances are due to our default, and will accordingly post verification, accept or reject the return request. For such verification, we may request you to send us images of the damaged or defective product received and/or allow our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, JainShopee may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.

  5. Please be informed that when you opt to cancel or return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within 1 business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by JainShopee are fulfilled. The refund amount will be credited to the original payment mode opted by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions.

3% of the transaction fee would be deducted and the remaining amount claimed as a refund will be refunded to you within 15 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.

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